礼貌打电话，挑战完型填空

As any English teacher will tell you, one of the first things students of

Business English wish to learn is how to make and answer phone calls

in English. The most important rule is to be polite. Introduce yourself

using your full name, and ask for the person you wish to _(1)_ by their

full name as well. When _(2)_ your phone number over the phone, _(3)_

break the number up into twos (648211 become "64", "82" and "11") or

say each digit individually.

If your name is difficult to spell, extend the courtesy of spelling it

like this: A for Apple, G for Girl, N for Nose, U for Unicorn and S for

Salad. This is especially important if you’re _(4)_ a voicemail message

or asking someone to take _(5)_ a message for you. Finish the

conversation without sounding abrupt. Say something like, "Well, it was

nice talking to you. See you Friday." Be _(6)_ if you have to change

plans, and make sure that you talk to the person _(7)_ just leaving a

message. Otherwise you can kiss future business deals goodbye!

1.(A) talk at (B) tell to (C) speak to (D) say about

2.(A) given (B) give (C) to give (D) giving

3.(A) by (B) for (C) both (D) either

4.(A) leaving (B) writing (C) keeping (D) doing

5.(A) down (B) up (C) over (D) to

6.(A) ignorant (B) apologetic (C) snobbish (D) weird

7.(A) with regard to (B) owing to (C) instead of (D) because of

参考译文：

任何一位英文老师都会告诉你，商用英语的学生最想学的东西之一，

就是如何以英语进行电话应对。首要之务就是有礼貌。使用全名自我介

绍，你要寻找的对象也应以全名称呼。你在电话上报电话号码时，可分成

两位数字念出来（例如648211要念成“64”，“82”，“11”），或是按

每位数字逐一念出。

如果你的名字很难拼，比较周到的做法是，可以把名字这样拼出

来，如：A就是 Apple 的 A，G 就是 Girl 的 G，N 就是 Nose 的 N，U 就

是Unicorn的 U，S 就是 Salad 的 S。如果你在语音信箱留话或是要某人为

你留言，这种做法尤为重要。结束谈话时也不要太突兀。说一些话像是

“嗯，很高兴和你谈话，礼拜五见。”如果你必须更改计划，务必要向人

表示歉意，同时要确切跟当事人说，而不能只是留言而已。否则你未来任

何生意可能都做不成了。

答案：1. (C)　2. (D)　3. (D)　4. (A)　5. (A)　6. (B)　7. (C)